Exchange and return policy

Return Policy

To benefit from the return service, you must keep the order number.

• The customer has the right to return in the event of a manufacturing defect or damage to the product within a maximum period of one day from the date of receipt of the order, and the Oh My Charms store bears all costs after verifying the condition of the product.
• Products damaged due to misuse are not returned.
• In the event that the customer requests a return of the product, the customer must hand over the product to the shipping company for inspection.

Replacement Policy

To benefit from the replacement services, you must keep the order number.

• The product can be replaced in the event of a manufacturing defect or a defective piece within 3 days from the date of receipt of the order.
• In the event of an error or defect in the order, a policy will be sent to the customer and the customer must deliver the order to the shipping company.